Shuvo's Terms & Conditions — Complete Guide

Welcome to Shuvo.id. Please read these Terms and Conditions carefully before using this website or any of its associated services. Shuvo is an international online gaming platform operating under a valid licence. These Terms and Conditions constitute a legally binding agreement between you and Shuvo.

By creating an account, logging in, or using any service on Shuvo, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. If you do not agree with any part of these terms, please do not use our services.

1 General Terms & Conditions

These Terms and Conditions apply to all users of the Shuvo platform — whether browsing, registered, or actively playing. Shuvo reserves the right to modify, amend, or update these terms at any time.

Shuvo's Terms and Conditions are consistent with international gaming law and local regulations. By using our platform, you confirm that you are legally eligible to participate in online gaming under the laws of your country.

• These terms are available in both English and Bengali; in the event of any conflict, the English version shall prevail.
• Each promotional offer or bonus from Shuvo may carry its own additional terms.
• All policies stated on this page apply in conjunction with Shuvo's Privacy Policy and Responsible Gaming Policy.

2 Account Registration & Verification

To create an account on Shuvo, you must provide accurate and complete information. Accounts created with false or incomplete information may be closed at any time and all associated funds may be forfeited.

Each user may hold only one account. Creating multiple accounts will be considered a violation and may result in all accounts being closed.

• The name, address, and identity details provided at registration must be accurate.
• Shuvo may request identity verification documents (national ID, passport, etc.) at any time.
• Keeping your account password confidential is entirely the user's responsibility.
• Sharing or transferring your account to another person is strictly prohibited.
• If suspicious activity is detected on an account, Shuvo may suspend it immediately.

3 Age Eligibility & Legal Compliance

The minimum age to use the Shuvo platform is 18. No one under 18 may create an account or play on Shuvo. By registering, you confirm that you are at least 18 years of age.

Shuvo takes the protection of minors from gaming extremely seriously. If it is established that a minor is using an account, that account will be immediately closed and all deposited funds will be forfeited.

4 Deposit Policy & Payment Terms

To deposit on Shuvo, you may use approved payment methods including bKash, Nagad, and Rocket. All deposits are processed in Bangladeshi Taka (BDT). Before depositing, please ensure your payment method is valid and belongs to you.

• The minimum deposit amount may vary depending on the payment method.
• Depositing from a third-party account is strictly prohibited.
• Deposits are usually instant, though minor delays may occasionally occur due to banking processing times.
• If a deposit fails for any reason, please contact our support team.
• Playing with credit card funds or borrowed money is strongly discouraged.

5 Withdrawal Policy & Process

To withdraw from Shuvo, your account must be fully verified. Withdrawals are typically processed within 15 minutes to 24 hours, though KYC verification or other security checks may cause additional delays.

• Withdrawals may only be made to the same payment method used for the original deposit.
• A minimum withdrawal amount applies and is subject to change.
• Wagering requirements must be met before withdrawing winnings earned from bonuses.
• Shuvo reserves the right to hold and investigate any suspicious withdrawal.
• VIP members enjoy faster withdrawals and higher withdrawal limits.

6 Bonus & Promotion Terms

All bonuses and promotional offers on Shuvo come with their own specific terms. By claiming a bonus, you agree to the terms applicable to that bonus.

• Welcome Bonus: Applicable to new members on their first deposit only. Available once per account.
• Wagering Requirement: The bonus amount must be wagered a specified number of times before withdrawal.
• Bonus Validity: Each bonus has a set expiry period; any unused bonus will be forfeited upon expiration.
• Cashback: Weekly cashback is calculated based on a specific wagering amount.
• Free Spins: Wagering requirements apply to winnings from free spins as well.

7 Prohibited Activities

The following activities are strictly prohibited on the Shuvo platform. Violating these rules may result in account closure and forfeiture of all funds:

• Creating or operating multiple accounts.
• Using false or another person's information to claim a bonus.
• Using software, bots, automation tools, or hacking methods to manipulate the system.
• Colluding with or defrauding other players.
• Using Shuvo for money laundering or any illegal financial activity.
• Intentionally exploiting platform technical vulnerabilities or bugs.
• Threatening or harassing other users.

8 Account Suspension & Closure Policy

Shuvo reserves the right to suspend or close any account at any time and for any reason. Accounts are typically closed for the following reasons:

• Violation of the Terms & Conditions.
• Registering with false information.
• If KYC verification fails.
• Extended periods of inactivity (generally over 12 months).
• At the user's own request.

Users may also request account closure at any time. Self-exclusion and permanent exclusion options are available under our Responsible Gaming policy.

9 Responsible Gaming Policy

Shuvo believes gaming is a form of entertainment and should never cause financial or emotional harm. We treat responsible gaming as a core part of our culture.

• Set a daily or weekly deposit limit.
• Use Self-Exclusion if needed.
• Never play on credit or with borrowed money.
• Seek professional help if you experience gaming-related problems.

10 Privacy & Data Protection

Shuvo places the highest importance on protecting your personal information. We never sell your data to third parties. Our full policies on data collection, storage, and use are outlined in our Privacy Policy.

By accessing your account, you agree that Shuvo may collect and use your gaming history, transaction data, and other relevant information — solely for the purpose of improving our services and meeting legal obligations.

11 Dispute Resolution Process

Any dispute between Shuvo and a user will first be addressed through our customer service team. Our support team is available 24/7 to assist you.

• Step 1: Report the issue via live chat or email.
• Step 2: The senior support team will review your case.
• Step 3: If unresolved, you may escalate the matter to an independent mediator.

Shuvo is committed to fair and prompt dispute resolution. Our goal is for every user to come away satisfied.

12 Policy on Changes to Terms

Shuvo reserves the right to modify, amend, or update these Terms and Conditions at any time. Users will be notified of significant changes via email or platform notification.

Continued use of Shuvo after any changes will be deemed acceptance of the updated terms. We recommend checking this page regularly.